Riding Public Transportation with a Disability

Fact Sheet
Updated: 2 years ago

Table of Contents

Transportation

Transportation Accessibility

The Utah Transit Authority (UTA) provides mass transportation in Utah through a bus system, TRAX light rail system, and FrontRunner commuter rail system. Many people with disabilities use the fixed-route bus system. If you need Paratransit service because of your disability, you can view our Paratransit Factsheet or go to UTA’s Paratransit webpage.

UTA’s Accessibility Obligation

UTA is required to comply with the Americans with Disabilities Act (ADA) of 1990 and the Department of Transportation’s regulation regarding riders with disabilities. The UTA buses and trains should always be 100% wheelchair accessible with lift-equipped or low-floor access.

Riders with a disability may request assistance from the drivers in order to use the fixed-route bus service. If you know in advance that you’ll need a modification of UTA fixed-route transportation services, fill out the Reasonable Modification Form and submit it to the ADA coordinator.

Expressing a Complaint and/or Concern

If you encounter broken equipment, a driver who is unwilling to assist, or any other UTA accessibility problems, you may contact Customer Service online, by calling (801) 743-3882, or emailing rideuta@rideuta.com.

You may also file a Civil Rights Complaint with UTA online or by filling out and sending in the UTA Civil Rights Complaint Form. Contact the UTA ADA Services Coordinator at (801) 287-3536 for additional assistance.

While it is often courteous to file a complaint with UTA first, you are not required to do so. You always have the right to file a Civil Rights Complaint with the Federal Transit Administration Office of Civil Rights.

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The Disability Law Center

The Disability Law Center (DLC) is a private, non-profit organization, designated by the governor as Utah’s Protection and Advocacy agency. The DLC believes in a society where abilities, rather than disabilities, are recognized; all people have an equal opportunity to participate; and where all people are treated with equity, dignity, and respect. We work toward our vision by enforcing and advancing the legal rights, choices, and opportunities of Utahns with disabilities. DLC services are available free of charge statewide, regardless of income, legal status, language, or place of residence. 

If you have further questions, please contact us. Even though our focus is on cases that can help as many people as possible – because time and resources are limited – we at least offer information and/or referral options to everyone who contacts us. Materials are also available in alternative formats such as audio, large-print, Braille and Spanish. Call (800) 662-9080 or apply for help online, and our staff will contact you within 1-3 business days. 

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