Protect Yourself from EBT Fraud

Fact Sheet
Updated: 2 weeks ago

Table of Contents

Government BenefitsSupport Services

PROTECT YOURSELF FROM EBT FRAUD

What can you do to protect your SNAP/EBT benefits?
1. Keep an eye on your EBT card statement and look out for any charges you don’t recognize.

• Create a new login or login to ConnectEBT.com or use the ConnectEBT mobile app.
• Call the Utah EBT help desk at 800-997-4444.
• Log in to your myCase account at jobs.utah.gov/mycase.

Note: Please watch for balance inquiries and invalid PIN transactions that are completed at retail locations you do not use.

2. Keep your EBT card safe and secure.
• Select a PIN that is not easy to guess.

  • Do not use the same number more than once such as 1111 or 1020.
  • Do not use a number that is in order forward or backward such as 1234 or 8765.

• Change your PIN the night before your funds are deposited. You can change your PIN anytime on ConnectEBT.com, the ConnectEBT mobile
app, or by calling the Utah EBT help desk at 800-997-4444. Change your PIN often to protect your account.

  • Deposited on the 5th, change your PIN on the 4th
  • Deposited on the 11th, change your PIN on the 10th
  • Deposited on the 15th, change your PIN on the 14th

• Do not let anyone else use your EBT card; do not give out your PIN.
• Do not write your PIN on the card.
• Do not keep a large balance in your EBT account.
• Block the keypad at checkout so others cannot see your PIN.
• Do not respond to emails, text messages, phone calls or social media posts that ask for your card number and PIN.

  • The Utah EBT help desk and Department of Workforce Services will never ask you for your PIN.
  • The only time Workforce Services will ask for your full card number is if you have called us to get help.
  • What should you do if someone steals your SNAP benefits?
    • Change your PIN immediately.
    • Report your card stolen and ask for a replacement card immediately after changing your PIN.
  • You can report the card and ask for a new card by logging into your ConnectEBT.com or ConnectEBT mobile app.
  • You can call the Utah EBT help desk at 800-997-4444 24/7.
  • Report stolen funds to Workforce Services as soon as possible by calling 866-435-7414

SNAP/EBT benefit theft is on the rise. Since your EBT card works like cash, it is important to protect your EBT FRAUD information.

EBT Fraud Prevention

Utah Department of Workforce Services

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The Disability Law Center (DLC) is a private, non-profit organization, designated by the governor as Utah’s Protection and Advocacy agency. The DLC believes in a society where abilities, rather than disabilities, are recognized; all people have an equal opportunity to participate; and where all people are treated with equity, dignity, and respect. We work toward our vision by enforcing and advancing the legal rights, choices, and opportunities of Utahns with disabilities. DLC services are available free of charge statewide, regardless of income, legal status, language, or place of residence. 

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